Refund and Returns Policy - Kothari Agrovet

Refund & Return Policy

Kothari Agrovet Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them
Kothari Agrovet Limited does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

In case of any Refunds approved by the , it’ll take days for the refund to be processed to the end customer.

We require this data to provide you the goods or services offered by us including but not limited, for the below set out purposes:

Internal record keeping.
For improving our products or services.
For providing updates to you regarding our products or services including any special offers.
To communicate information to you
For internal training and quality assurance purposes

Who do we share your data with: We may share your information or data with:

Third parties including our service providers in order to facilitate the provisions of goods or services to you, carry out your requests, respond to your queries, fulfill your orders or for other operational and business reasons.
With our group companies (to the extent relevant)
Our auditors or advisors to the extent required by them for performing their services
Governmental bodies, regulatory authorities, law enforcement authorities pursuant to our legal obligations or compliance requirements

How we use cookies

We use “cookies” to collect information and to better understand customer behavior. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to avail our goods or services to the full extent. We do not control the use of cookies by third parties. The third party service providers have their own privacy policies addressing how they use such information.

Your rights relating to your data

Right to Review – You can review the data provided by you and can request us to correct or amend such data (to the extent feasible, as determined by us). That said, we will not be responsible for the authenticity of the data or information provided by you. Withdrawal of your Consent – You can choose not to provide your data, at any time while availing our goods or services or otherwise withdraw your consent provided to us earlier, in writing to our email ID: banking@kamdhenu.org.in In the event you choose to not provide or later withdraw your consent, we may not be able to provide you our services or goods. Please note that these rights are subject to our compliance with applicable laws.

How long will we retain your information or data for?

We may retain your information or data (i) for as long as we are providing goods and services to you; and (ii) as permitted under applicable law, we may also retain your data or information even after you terminate the business relationship with us. However, we will process such information or data in accordance with applicable laws and this Policy.

Data Security

We will use commercially reasonable and legally required precautions to preserve the integrity and security of your information and data.

Queries/ Grievance Officer

For any queries, questions or grievances around this Policy, please contact us using the contact information provided on this website.

Shipping & Delivery Policy

Last updated on 20 August 2025

For international buyers, orders are shipped and delivered through registered international courier companies and/or international speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only. Orders are shipped within 10 days or as per the delivery date agreed at the time of order confirmation, and the delivery of the shipment is subject to the courier company/post office norms. Kothari Agrovet Limited is not liable for any delays in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 10 days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be made to the address provided by the buyer. Delivery of our services will be confirmed to your email address as specified during registration. For any issues in utilizing our services, you may contact our helpdesk +91 7722 05 1042 at or banking@kamdhenu.org.in .”